Frequently Asked Questions (FAQs)

Explore our FAQs to understand how we’re here to assist you during vehicle emergencies.

We offer a range of towing and roadside assistance services, including emergency towing, vehicle recovery, jump-starts, tire changes, fuel delivery, and lockout assistance. Our goal is to get you back on the road quickly and safely.

You can request a tow truck by calling our 24/7 hotline at [+971 505 073124], or you can use our online booking system on our website. Provide us with your location, the type of assistance you need, and any relevant details about your vehicle.

Yes, we operate around the clock, 24 hours a day, 7 days a week. We understand that vehicle emergencies can happen at any time, so we’re always here to help.

Our response time varies depending on your location and the current traffic conditions. We strive to reach our customers as quickly as possible and typically aim for a response time of [20-30] minutes within our service area.

Absolutely. Our drivers are highly trained professionals with extensive experience in towing and roadside assistance. They are skilled at handling various types of vehicles and situations to ensure the safety of your vehicle.

Yes, we have the capability to tow a wide range of vehicles, including cars, motorcycles, SUVs, trucks, and vans. Our fleet is equipped to handle different sizes and weights.

We take every precaution to ensure that your vehicle is towed safely and securely. Our drivers are trained to use appropriate towing methods that minimize the risk of damage. However, in some cases, if your vehicle has existing issues, towing might exacerbate them.

The cost of our services depends on factors such as the type of service needed, the distance of the tow, and the time of day. We provide transparent pricing, and you will receive a quote before we initiate any services.

We can tow your vehicle to a destination of your choice within our service area. Whether it’s your home, a repair shop, or another location, we’ll do our best to accommodate your preferences.

Our towing services cover a wide area within Dubai and its surrounding areas. To see if we cover your specific location, please refer to our service map on the website or give us a call.

It’s preferred that you’re present when your vehicle is being towed. However, if you can’t be there in person, you can arrange for someone else to meet our driver and oversee the process.

We accept various payment methods, including credit/debit cards and cash. Our drivers will provide you with a receipt for the service, detailing the amount paid.

Yes, we are a fully insured towing and roadside assistance company. This means that both your vehicle and our team are covered during the towing process.